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Account Director

eMarketer is looking for an individual to join our expanding Corporate Account Management team. An Account Director’s client book is comprised of the world’s largest brands and media players. Successful Account Directors are focused on ensuring customer success, retention and growth, while constantly looking for opportunities to broaden relationships. The Account Director will sit alongside other senior sellers, managing global relationships and will coach/mentor a dedicated Customer Success Manager.

The successful candidate will be a proactive problem solver who can establish, strengthen and grow relationships. We are looking for a tech-savvy individual with a dedication to client success, strong sales skills, and a track record to back it up.

Key attributes for success include:

  • Adaptability, grit and an ability to problem solve in an ever-changing environment Excellence in time management, prioritization and organization
  • Strong active listening, communication and interpersonal abilities
  • Strategic thinking with an aptitude for building long-term relationships
  • Executive presence to demonstrate value across all levels of an organization

As an Account Director you will:

  • Work with clients to align on desired outcomes and set mutual goals
  • Communicate priorities to a dedicated Customer Success Manager while articulating how these needs translate to the annual account strategy
  • Maintain consistent communication with key client contacts and product users
  • Develop relationships with new client stakeholders and advocates in order to renew and grow accounts
  • Create, execute and adapt proactive client strategy
  • Develop a pipeline, forecast outcomes and provide regular internal updates

As a prospective candidate you have:

  • Proven success as an account director or similar position (minimum 5 years)
  • Experience selling to multiple stakeholders and/or managing and renewing a book of global accounts
  • Demonstrable experience in negotiation and meeting client needs
  • Solid understanding of budgeting, forecasting, and reporting on client progress
  • Prior expertise in digital marketing, media and/or SaaS is preferred

About eMarketer:

eMarketer covers trends in digital marketing, media, and commerce. We offer essential insights for navigating the fast-changing, competitive, and complex digital marketplace. eMarketer provides its clients—including top brands, agencies, and media companies, such as Google, Facebook, Spotify, Buzzfeed, Twitter, and hundreds more—with a complete and clear view of the complicated digital marketing landscape.

As the global leader in the field, eMarketer is used by businesses to plan, develop, and implement their digital strategies. We are the first place companies look for this type of information and are quoted every day in publications such as the NY Times, WSJ, Financial Times, Bloomberg, etc. 

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