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Technical Support Specialist

 

eMarketer is looking for a Helpdesk Specialist to join our Technology team. This person will provide technical support to our team members in the NYC office headquarters and, also to remote employees. We are seeking a dynamic technologist who is not afraid of working in a fast-paced environment and loves solving technical problems. If you enjoy working as part of a team to support strategic initiatives, and have a customer centric approach, then we have an opportunity for you in our rapidly expanding company! 

 

Responsibilities:

  • Reporting to the Corporate IT Manager, act as the primary point of contact for corporate technology support
  • Perform required troubleshooting for all technical hardware and software issues including internet connectivity, email clients, Desktop/Laptop PCs/Macs, VoIP Phones, printers, video conference units, and office network connections
  • Respond to inquiries from team members and escalate as needed
  • Establish guidelines and methods for the installation and management of the computers, user permissions, and corporate data / services
  • Recommend and test new hardware and software
  • Ensure IT equipment/access is set up for new hires, and manage the collection of equipment/access deactivation for all terminations
  • Train technical and non-technical team members on new software and hardware
  • Provide remote and in-person IT support as needed.
  • Provide technical support to end-users for Microsoft applications, in-house applications, and third-party software packages.
  • Perform computer maintenance, hardware and software installation, upgrades, system support, equipment salvage and inventory tracking.
  • Perform computer diagnostic and troubleshooting processes to resolve network, hardware and software issues.
  • Perform imaging and encryption of desktop computers and laptops.
  • Maintain system configurations to insure the integrity of individual systems and the overall network.
  • Adhere to internal processes and reliably perform real-time ticket documentation.
  • Create installation and troubleshooting guides for IT staff and end-users.
  • Insure compliance with established policies and procedures.
  • Perform installation and troubleshoot of VPN software. 

This is a six month contract role located in our New York office. 

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